That's about all you can expect from a low price alternative.
Most of them have no warranty to speak of.
Your choice is to pay double or triple for nothing more than a warranty, while essentially getting the same exact thing with name-brand logo sticker on it.
High priced lights, like Rigid and such that use CREE LED's, use the same chips that are in these lights and are thus subject to the same defects.
You could take out the LED's from these lights and wire them into a Rigid and get the same exact performance, durability, reliability, etc. because they actually are the same thing.

The driver board is probably a carbon copy using the same quality components.
When it comes to electronics built in China, that's just how it works...the copying of successful products is rampant and shameless.
Sometimes, it actually IS the same product, and the manufacturer is just supplying it re-badged to a name-brand company, while they still sell the product to others without the stickers on it.
The product is still the same price, but it's not worth it unless you buy in bulk.
A brand-name company can absorb defective products and returns by marking the price up considerably and accepting the loss as nothing more than a quantifiable expenditure, provided they sell enough of the product and the profit allows it.
That's why you see name-brand stuff with warranties sell for so much more, you're giving them a buffer in case the product fails.

Most of these off-brand companies honor their DOA warranties, but they usually do it begrudgingly or in a way that's not economically feasible.
It might take 2-3 weeks for them to get the light, another few weeks to verify that it doesn't work and it's a manufacturer defect, then another few weeks to ship it back, most guys don't want to deal with the wait or hassle of it.
Or, if it costs $40 to ship to China and you have to pay another $40 to get it back, it's not really worth it if the light only costs $100, just buy another light and see if you can use the dead light for something else or see about fixing it somehow.
I doubt you're going to get much in the way of a warranty past a defective product on arrival, and anything past that is going to be more work than you want to commit to.
Dealers like Chris are only a middleman in the transaction, some dealers work directly with the company producing the product while others stay out of it and have you do all the shipping and communication with the company.
So, while Chris may have great customer service and is a great guy to deal with, he can only go so far as the manufacturer will honor.
That's been my experience with warranties pertaining to no-name electronics or clones of other successful products that are mostly manufactured made in Asia.
IMO, the price point of a clone vs. competitive products with warranties is worth it to me...don't expect anything more than a DOA warranty and accept the fact that even brand-name lights aren't any more reliable or represent a higher quality.
There's always a possibility that the manufacturer has better customer service than that, not likely, but possible.