Glad your happy with your pipes performance. I'm sorry to hear about bad experience. I personally have never had a problem with mat's customer service. He is always available to help or answer any questions and all my stuff has fit perfectly. In my opinion he is an awesome guy to deal with. I think if you have a problem you should have called the shop before posting a rant on the Web. But that's just my 2 cents. Glad you like the pipe.