O rings question

• O rings question
  Posted by Buckeye513 on 05 Jun, 2013 06:31
• I've waited a week for a response from MHR who cut my head for o rings on whether I need to buy a set or if a set is included and if I need to buy a set what kind what size and where can I get them from. So my frustration level is through the roof I'm trying to make deadlines with my build to make it to races and **** like this is throwing wrenches in my plans not to mention the roughly month turnaround on the machine work turned into 2.5 months. The price of the work was phenomenal verdict is still out on quality as my parts that were supposed to have shipped Friday didn't go out until yesterday so I still don't have them. Anyone that could point me in the right direction as it pertains to buying o rings I'd greatly appreciate it. Thanks!
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• #1 Reply
  Posted by Q2W on 05 Jun, 2013 06:33
• Typically builders include o-rings. Typically.
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• #2 Reply
  Posted by Buckeye513 on 05 Jun, 2013 06:37
• Right that's what I'd assume but I haven't gotten a yes or no if they were included or not. Funny something that simple (coupled with the month longer than expected to complete the work) has me really pissed off add in the 3 day delay from when I was told my parts were shipped out to when they were actually shipped out. I'm beyond frustrated and beyond pissed off. This is my rant sorry. So lets say hypothetically they weren't included, anyway I could order them wothout having my head to measure diameter? And if so where do the best o rings come from?
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• #3 Reply
  Posted by Zilla273 on 05 Jun, 2013 06:40
• when halls cut my head he included2 sets, same with Carl for my 250
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• #4 Reply
  Posted by Buckeye513 on 05 Jun, 2013 06:44
• Fantastic but neither halls or Carl did my work. Not trying to be a dick though I'm sounding like one I'm just super frustrated at this point so please don't take offense.
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• #5 Reply
  Posted by Dezsled on 05 Jun, 2013 06:52
• No offense buck. We all have shared the frustration your having at one time or another. I remember a thread where some guy sent expensive parts to a builder & waited over a year for his stuff, that was on the old hq..
  
  
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• #6 Reply
  Posted by FX4Pitrone on 05 Jun, 2013 07:00
• Cheap, Good, Fast... you can only pick 2!! 
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• #7 Reply
  Posted by Buckeye513 on 05 Jun, 2013 07:04
• Add in good communication and customer service to that tony and still pick 2. Sad but true.
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• #8 Reply
  Posted by Buckeye513 on 05 Jun, 2013 07:13
• O rings were included after a week I finally get an answer to a question that takes five seconds to spit out! Hallelujah!!! An answer coupled with attitude about how I'm being unreasonable by mentioning my patience is wearing thin regarding this question and that I need an answer ASAP. You get what you pay for hopefully the work is good cause to this point the time frames quoted and met and customer service regarding questions has been "run around" like at best. Jerry didn't even do my engine work and made time to answer an email in great detail regarding my jetting the same day I sent it. Lesson learned by this guy right here!!
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• #9 Reply
  Posted by Buckeye513 on 05 Jun, 2013 07:32
• Dez this builder is 6 hours round trip from my house if I woulda had to wait 2 more weeks I was driving down and picking the parts up myself completed or not.
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• #10 Reply
  Posted by Motoman991 on 05 Jun, 2013 08:50
• Finding O-rings should be easy.  Check out this company.  http://www.ohiovalleygasket.net/products/
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• #11 Reply
  Posted by JayTater on 05 Jun, 2013 08:56
• Its sad to see a builder that does great work at reasonable prices getting a bad reputation over communication shortfalls. Unfortunately, it happens everywhere, in all different trades. I've never had any complaints with Matt though.
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• #12 Reply
  Posted by Buckeye513 on 05 Jun, 2013 09:21
• Communication shortfalls and work conpleted way over an estimated deadline.
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• #13 Reply
  Posted by Buckeye513 on 05 Jun, 2013 10:24
• Let me clarify I haven't been speaking with Matt because he's apparently to busy to speak to customers so I've been communicating with Tiffany this entire time.
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• #14 Reply
  Posted by LT250RWV on 05 Jun, 2013 13:43
• I use Carl and Jerry for my work i can call either one and talk to them about my stuff anytime i need to, How much did your work cost buckeye if you dont mind me asking you.
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• #15 Reply
  Posted by Q2W on 05 Jun, 2013 13:44
• Careful, you'll make Tiffany come and rage on the forums with caps lock and colors.
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• #16 Reply
  Posted by Buckeye513 on 05 Jun, 2013 13:52
• I had my cylinder bored, an aggressive but still reliable port job for drag/trail riding, head cut for o rings and machined to correct squish, carb bored from stock 38mm to 41.5mm. All of this cost me $435 and took 2.5 months I also bought a new wiseco to match the bore and 99rm wrist pin bearing an billet thrust washers. That was $160 for everything. And I'm not bashing MHR I'm simply sharing my experience up until about 2 weeks ago communication was great however, eta on completetion was as elusive as the road runner through out the entire 2.5 months.
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• #17 Reply
  Posted by Rider414 on 05 Jun, 2013 14:01
• I have a buddy that can't get his Banshee cylinders back from MHR since last YEAR!!!
  
  Emails, Calls, Facebook, blah blah blah.................
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• #18 Reply
  Posted by Dezsled on 05 Jun, 2013 14:02
• If you feel the costs of services/parts was great then I'd accept it and go on. Sounds like you might not feel that way. Communication is key.
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• #19 Reply
  Posted by Buckeye513 on 05 Jun, 2013 14:43
• Rider I just pm'd you
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• #20 Reply
  Posted by LT250RWV on 05 Jun, 2013 14:48
• Im going to pay a little more for my setup on my topend .But also i didnt have a carb done. Im going to pay around same price for my topend but no carb work as you did. so  your price was pretty good. But when you want work done next time call Jerry Or Iceracer. You will get the customer service you would from them guys i said above. Well your almost done time to make some videos of your quad here soon. Maybe we can ride somewhere this summer or this fall. I can't wait to get my quad back up and running im about 1 week to 2 weeks away now myself.
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• #21 Reply
  Posted by Buckeye513 on 06 Jun, 2013 13:47
• Well after two days from date of supposed shipping my parts still haven't been delivered and MHR is one day transit time from me. The tracking info 9405509699939982120041 with the USPS hasn't updated or changed. So now my build has been delayed a month and a half I've been lied to about when my parts shipped out once already and now apparently a second time. Here's the kicker though MHR didn't even insure the package containing roughly $1500 worth of parts. And now I get no response from Tiffany at all because she's so high and mighty and has no clue how to deal with customers!
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• #22 Reply
  Posted by LT250RWV on 06 Jun, 2013 14:24
• Sounds like your getting mad now Buckeye. The waiting game sucks . But should be worth it when its all back together.
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• #23 Reply
  Posted by Q2W on 06 Jun, 2013 14:24
• Easy tiger,  MHR can't help UPS's slow arses.
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• #24 Reply
  Posted by Buckeye513 on 06 Jun, 2013 14:42
• No USPS Q2W and that tracking number has no record you can get a tracking number through USPS by going to the site and paying for it doesn't mean you ever sent something out. Now my texts and calls are being ignored when I used to at least get a response acknowledging my question. It's ok problem will get solved one way or another if I have to drive 2.5-3 hours to clarkson ky and get my parts I will do just that. There was no insurance paid for on that tracking number so if it was lost its MHR's responsibility to replace it or I'll file theft charges and resolve the issue that way.
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