that seat would have been 402 shipped from me and it would have been packaged properly, suzuki uses fairly cheap packaging on the seat and the way it's shaped requires extra padding and reinforcement in certain areas or they will always show up damaged.

good luck with your insurance claim. hopefully UPS doesn't ask to inspect the package because there is a crush rating they will look for and the suzuki stock packaging doesn't have that rating. so the claim may be denied. We had to learn the hard way.

Well who are you? Let me know and I may buy another one from you, because I have a feeling the claim may be denied. UPS did say they will send someone to look at it. You can see in the pics how the seat came through the box. Now, I ordered some other parts along with the seat, so the guy did have to open the box, but he did pack lots of bubble-wrap in there. However, there was none at the edges of the seat, so I was pretty disappointed.

When I spoke to the guy I didn't get the feeling that they would help beyond the claim, so if it gets denied I won't be buying from them anymore. But it's good to read that you actually pack stuff properly, so give me your details, I may need a new place to buy from.