Inexcusable, I can cut people slack but if they tell me it has shipped and go to the effort to provide a tracking number on an uninsured never shipped item-----well---I would have to make the assumption that is beyond incompetence, I would assume intentional deceit----=I would stay away from deception with a 10 foot pole regardless of quality work.  I feel your pain and hope everything runs great.  Matt may or may not even be aware of all this......if not he should be. 

I just had my first experience getting stiffed buy an e bay seller.  I purchased some yfz450 shocks for my rappy.  I paid seller and never heard another word nor ever received the product.  Pay Pal/ebay was quick and wonderful to issue me a full refund.  I wish it was that easy for you buckeye.