Understand completely... In the past, we stocked the product here ourselves. I have no issues doing that again, as long as people aren't burnt completely out on the product from dealing with the company that makes it.
I realize asking this is completely tacky, more often than not, most people say they will buy, but never do. Especially in the Quadracer world...
We ourselves as a company, never had issues with burgard. Always picked up the phone, always shipped product... We always paid COD though... Like i said in the first post, I'm not going to cover or make excuses for him. You google burgard and holy $h*t, you'll be reading negative reviews for days.